Open to new challenges

Shane
Kaplan.

Systems administrator keeping networks, servers and people running for businesses all over New England. Homelabber, PC builder and retro game collector after hours.

shane@homelab: ~
$ whoami
role
Systems Administrator
at
Wizard Computer Services
based
Greater Boston, MA
building
The Sol Exchange, Golf Tycoon, Trash Delayed, and various AI-assisted projects
learning
3D printing
$
New England Area
businesses supported across the region
10+
years working in IT
A.E.
Associate in Engineering, Benjamin Franklin Institute
B.A.
Information Technology, Curry College
About

It started with Half-Life 2 stuttering.

In 2004 my dad suggested a new graphics card and more RAM, and I opened up a PC for the first time. An HTML and Java class in high school got me building websites, and I've worked in IT ever since.

Today I support businesses of every size: firewalls, servers, Microsoft 365, MFA rollouts, and a lot of cable. I like the work where a fix quietly makes someone's whole day easier. At home I build PCs, run a homelab and keep adding to a retro game collection.

"The same curiosity that had me opening up my PC back in 2004 still drives everything I work on."

  1. 2004
    First upgrade, for Half-Life 2
  2. 2011
    Associate in Engineering, Benjamin Franklin Institute
  3. 2014
    B.A. in Information Technology, Curry College
  4. 2015
    First IT role, Symmons Industries
  5. 2022
    Systems Administrator, Wizard Computer Services
Skills

What I keep running

The tools I use every week for client businesses across New England.

  • Network and security

    Firewalls, endpoint protection, spam filtering and MFA rollouts for whole companies.

    • SonicWall
    • Meraki
    • Ubiquiti
    • Huntress
    • VIPRE
    • Mimecast
    • Duo
  • Cloud and identity

    Microsoft 365 and Google Workspace tenants, users and access, from onboarding to offboarding.

    • Microsoft 365
    • Entra ID
    • Google Workspace
    • AppRiver
  • Infrastructure

    Racking and wiring servers, switches and UPS gear, plus the cable runs that connect them.

    • Windows Server
    • Linux
    • Docker
    • Rack builds
    • Cabling
  • Automation and code

    Group Policy, RMM scripting and small web apps I build and self-host.

    • Group Policy
    • Datto RMM
    • C#
    • Java
    • HTML & CSS
Experience

Where I've worked

  1. 2022 – now
    Systems Administrator
    Wizard Computer Services
    • Support more than 200 clients by email, ticket, phone and remote session
    • Plan weekly, biweekly, monthly and quarterly on-site visits
    • Create and deploy Group Policy; rack and wire servers, network gear and UPS equipment
    • Deploy and manage MFA, including Duo, Microsoft and Google Authenticator
  2. 2019 – 2022
    Help Desk Technician
    Simpatico Systems (formerly Wave Technologies)
    • Supported more than 60 clients, with 20 as my primary accounts
    • Managed spam filtering with Barracuda, AppRiver and Mimecast
    • Worked on site installing switches, racking servers and running cable
  3. 2018 – 2019
    Help Desk Technician
    Granite Telecommunications
    • Built new-hire workstations with Norton Ghost imaging
    • Supported Polycom and Avaya VoIP phones and covered the phone queue
  4. 2015 – 2017
    Technical Service Analyst
    Symmons Industries
    • Managed production of new label printers and handheld devices
    • Tested scripts and applications and maintained Active Directory
B.A., Information Technology · Curry College, 2014 Associate in Engineering · Benjamin Franklin Institute, 2011
Projects

Things I build and self-host

Small, useful sites. Some live on shanekaplan.com subdomains.

  • Live

    Portfolio site

    shanekaplan.com

    My portfolio site, with my work history, skills, projects and life outside of work.

  • Internal

    Homelab dashboard

    home network only

    The frosted-glass start page for everything running in my homelab.

  • In progress

    Trash Delayed

    TBA

    Pick your pickup day, enter your ZIP code, and see when the truck comes.

  • In progress

    Family site

    thekaplanfamily.com

    Our family's home on the web, with milestones and the wedding archive.

  • Live

    The Sol Exchange

    Closed Alpha

    My newest project: a multiplayer space trading game.

  • In progress

    Golf Tycoon

    TBA

    A tycoon game about building and running golf courses.

Off the Clock

What I do for fun

Mostly the same curiosity as my day job, pointed at things I own.

  • Collecting video games

    Vintage consoles and classic games, with the collection growing every year. A few favorites are on the shelf.

    • Metal Gear Solid
    • Oblivion
    • GoldenEye 007
    • Battlefield
    • RBI Baseball '93
    • Super Mario 64
    • SOCOM
    • Grand Theft Auto III
  • Homelab

    Where I try things before I'd ever try them on a client. It runs my own dashboard and the projects above.

    services
    Plex, Homebridge, Home Assistant, Sonarr, Radarr, WeatherStar
    setting up
    paperless-ngx, real-time monitoring and alerting
    hardware
    UniFi, Proxmox, Dell PowerEdge T630, Lenovo ThinkStation
  • PC building

    Twenty-plus years after that first graphics card swap, still the best part of any week.

  • 3D printing

    The newest hobby. Currently learning what not to print first.

  • Chess

    Picked it up in high school and placed second in a tournament. My favorite opening is the Sicilian Defense.

  • Boston sports

    If a Boston team is playing, I'm watching.

    • Red Sox
    • Bruins
    • Patriots
    • Celtics
  • Programming

    Where I started, in a high school HTML and Java class. Now it's small tools and this site.

  • Hobbies

    • Playing golf
    • Collecting & playing video games
    • Building and repairing PCs
    • 3D printing
    • Chess
  • Family and home life

    • Loving husband
    • Devoted father
    • Watching TV and movies with the family
    • Working around the house
Contact

Let's talk.

Always up for a new opportunity, a tricky technical problem, or a conversation about old consoles.

Connect on LinkedIn